Frequently Asked Questions About Car Rental in Riga, Tallinn & Vilnius

Prime Car Rent is an international car rental company operating in Latvia, Lithuania, and Estonia. You can easily book a vehicle online by choosing pickup and return locations, rental dates, and car category. After confirmation, collect the car at the selected location and return it at the end of your rental period.

To rent a car, start by selecting pickup and drop-off locations, rental dates, and vehicle type on our website. Complete the booking form and confirm your reservation. On the pickup day, bring your passport and driver’s license to the chosen location. After verification, receive your vehicle and return it to the agreed drop-off point at the end of your rental period.

The rental car price includes basic insurance (CDW and TP), local taxes, standard mileage limits, and 24/7 roadside assistance. Additionally, vehicle maintenance and technical support are part of the service. Some rental packages may also include free additional drivers or seasonal equipment, like winter tires. All details are shown during the booking process, so you know exactly what’s included before confirming.

No, there are no hidden charges. The rental price includes all standard fees, taxes, and basic insurance. Any optional extras, such as additional drivers, child seats, or out-of-country travel permissions, are shown clearly during booking. Fuel costs, traffic fines, or damages not covered by insurance may result in additional charges. Everything is transparent and detailed before confirming your reservation.

A security deposit is a temporary amount blocked on your credit card at the time of car pickup. The deposit covers possible damage, fines, or extra charges not included in the rental price. The amount varies depending on the vehicle category and rental conditions. After returning the car in good condition, the blocked funds are released within 3–7 business days, depending on your bank’s policy.

If your rental car is damaged or involved in an accident, immediately contact Prime Car Rent support. Take photos of the damage and, if required, call the police to file a report. Do not attempt repairs yourself. Follow the instructions provided by our team and fill out all necessary documents. The insurance process will be explained, and we will guide you through the next steps.

Yes, you can travel abroad with a rental car from Latvia, but prior approval is required. Cross-border travel is usually allowed to Lithuania, Estonia, and other EU countries, depending on the rental conditions. An additional fee may apply, and special insurance coverage might be needed. All details and permissions can be arranged during the booking process or by contacting customer support.

Inspect the car carefully before driving away. Check the exterior and interior for scratches, dents, or damage. Confirm the fuel level and make sure it matches the contract. Verify that all required documents and insurance papers are provided. Test the lights and indicators. Take photos of the car from all angles for your records. If you notice anything unusual, report it before leaving.

You can return the car to any of our designated drop-off locations, which are listed during the booking process. It is possible to return the vehicle in a different city, subject to prior agreement and possible additional fees. Make sure to return the car on time, in the agreed location, and during working hours. All details are outlined in your rental agreement.

The rental contract outlines key rules, responsibilities, and conditions. It includes age and driver’s license requirements, a list of necessary documents, insurance coverage details, fuel policy, mileage limits, and possible fees for late return or damage. Before signing, carefully read the terms to understand your obligations. All contract terms are transparent and provided at booking and car pickup.